Return & Exchange PolicY
WHAT IS OUR RETURN OR EXCHANGE POLICY?
You have 07 days from the date of delivery to claim for the return or exchange if :
- The product is damaged, stained, defected, or incomplete.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
- The product received does not match the size ordered.
- Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made.
Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
RETURN OR EXCHANGE POLICY
- The product is damaged, stained, defected, or incomplete.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
- The product received does not match the size ordered.
- Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made.
HOW YOU CAN APPLY FOR THE RETURN?
- To return an item, Download the Return or Exchange Form from Our Website, fill the Form & email us at return@dekoracy.pk with the return reason and order details.
- Once our customer support team approves the return you will be requested to send the parcel to, Dekoracy.pk Regional Head Office, Salman Trade Centre, Chungi No.14, Multan, Punjab Pakistan.
- Please note that you are responsible for the cost of returning the items to us.
RETURN PROCESSING TIME
- We aim to process all returns with 5-7 working days of receipt.
- During busy periods please allow up to 14 working days for your return to be processed.
SIZE EXCHANGE POLICY
- In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to the E-commerce team by contacting us via email at customercare@dekoracy.pk within 07 days of the delivery date.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
DO WE OFFER REFUND?
- Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.
- In the case of REFUND shipping and handling charges will not be refunded.
- The minimum period for processing refund is 7-10 working days depending on the mode of payment.
RETURNS: SALE & DISCOUNTED ORDERS
Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.